stridy

Help & Information

If you’d like to support us and our cause, or need information, please drop us an email at

hello@stridy.com.

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We are a non-profit organisation that enables individuals and communities to record and track their unlittering progress through the Stridy App. By visualising the positive impact one has made on the environment, we hope to inspire individuals across the world to make a difference by picking up litter.

We have no business model. Stridy is funded by private donations, and proceeds from our Stridy shop are channeled back into the operations of Stridy.

We do welcome financial contributions to help keep our day-to-day running. If you’d like to support us and our cause, please drop us an email at hello@stridy.com.

The Stridy App is available globally and can be used from all around the world.

It can be found in both the iOS App store and Google Play Store.

The Stridy app helps you track and visualise your unlittering impact. You’ll be able to record your Strides such as the time taken, distance travelled and the litter you’ve collected at specific points along your journey. You will also be able to see the Strides done by the community from around the world!

For the best experience, Location and Photo Access must be provided to the Stridy App. 

Welcome aboard! Rest assured the Stridy app was made with 2 key ideas in mind - Fun and Simple. The interface is user-friendly so simply download and try it out!

We’ve even included an in-app tutorial, which can be accessed at the top right corner of the home screen, marked by a “?”

Oh no, sorry to hear that! Please reach out to us with details on the issue at hello@stridy.com and we’ll get back to you ASAP.

We are always looking for ways to work with others! If you’d like to partner with us, collaborate on any programs, or would simply like to find out more about Stridy, don't hesitate reach out to us at hello@stridy.com

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.   

 

We will not be able to offer a refund or exchange for:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

* Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@stridy.com

Sale items (if applicable) 

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@stridy.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.